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NEW IN - HAND BLOCK PRINTED DUVET COVERS
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Full Terms of Business
The Bombay Bedspread Company is a trading name of Clayduck Interactive Ltd.
Reg no: 03920020 , Registered in England & Wales.
Definitions
"We", "us" or “our” means Clayduck Interactive Ltd. trading as The Bombay Bedspread Company.
"You", "the customer" or "the buyer" means the person, company or entity contracting to purchase the goods.
"The goods" are the items that you order from us as specified by our order acknowledgement and on our invoice.
Order Acceptance
We can receive orders via our website, by phone, fax, mail or email using the contact methods published on our website or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication: For example, web based orders are acknowledged automatically by email, telephone orders are acknowledged verbally at time of order. Orders placed by telephone are accepted when the order is placed and a contract of sale then exists between us and you from that time. If orders are placed by fax, by mail or via our website, no contract exists between you and the us until our official invoice has been issued.
Refunds
If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 28 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, undamaged condition in their original packaging.
All refunds are paid by cheque.
Pricing
We endeavour to ensure that all published prices are correct, however we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling and unless specifically stated.
We are not VAT registered and no VAT is charged.
Payment
Payment is accepted in pounds sterling by cheque with order (made payable to "Clayduck Interactive Ltd”) or by most major UK credit or debit cards via NoChex, as detailed on our website at time of order.
Once we has received your purchase request we will begin to process you order. Please be aware that full payment will be taken from your card when we have accepted your order and it is ready to be shipped.
Large business customers may be offered credit facilities at our discretion and subject to appropriate checks and references. Interest at 3% per annum over the Nat West plc base rate, together with any expenses incurred in collecting payments, will be added to the invoiced prices on any overdue accounts.
Payment Security
All credit card payments made during on-line transactions are handled on our behalf by the NoChex secure payment gateway and handled using SSL 128 bit encryption. No credit card details are processed or stored at any time on our website.
Delivery
We aim to despatch orders within 48 hours of receipt, subject to stock availability, but please allow up to a maximum of 28 days for delivery. Orders are delivered by the most appropriate method, usually first class post, parcel post or courier. If any delays occur, we will endeavour to keep you informed. If delivery is delayed beyond 28 days, we will always give you the option of receiving a full refund of any payments that you have made.
Risk
Delivery is ex-works, Staines, Middlesex and risk passes to the customer on delivery.
Returns
Returns will only be accepted with our prior agreement as detailed in our returns policy.
You may return any unused goods in their original packaging within 14 days of the date of dispatch. Please note that it is your responsibility to take care of the products and ensure they are returned to us safely & in a saleable condition. We will refund the cost of the product to you upon receipt of the returned items. We cannot always refund postage & packaging costs.
Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. You can contact us for a returns authorisation code by email or telephone 01784 465 574.
Click here to view our detailed Returns procedure page.
Retention of Title
Whether or not delivery has been made, property in the goods does not pass from us to the customer until full payment is received.
Specifications and Information
Goods are supplied subject to standard specifications and, unless specifically agreed to the contrary, may be manufactured by any of our approved vendors. While we endeavour to publish and supply as much product and application data as possible, we are unable to assess the viability of every possible application of the goods: It is the customer's duty to ensure that the goods ordered are suitable for the application in which they intend to use them. We endeavour to ensure that all published information is correct but we shall not be under any liability for any direct, indirect or consequential damage, loss or expense that may be caused as a result of any error or omission in any information either published by or supplied by us. Please note that exact colours and finishes are difficult to reproduce accurately on websites and printed materials and that customers should not place undue reliance upon such reproductions.
Privacy & Data Protection
We respect your right to privacy and ensure that all transactions are made in accordance with our privacy policy. We only store the data necessary for accounting, marketing, sales, public relations and record keeping in order to maintain and improve the trading relationship between us and its customers and suppliers. We use “cookies” which are stored on your web browser in order to provide some of the personalised features of our website: This information may also be used by us to collect information about the usage of our website. If you do not wish to be identified in this way, you can prevent this by making appropriate settings in your web browser. This will however remove some of the functionality associated with our website. We do not sell, loan or rent data to any other party.
Complaints
We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed in writing to us at the published address or via the website contact form.
Notices
Any notices should be sent to The Bombay Bedspread Company, 14 Pelham Court, Kingston Road, Staines, Middlesex TW18 1AL, UK
Indemnity
By using this website you agree to indemnify the us against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this website and any information or computer software contained therein or by your access to other websites as a result of links from this site. We make every effort to ensure that this website does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.
Law
All disputes arising out of, or in connection with, any contract between us and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.
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